Welcome to master-gallery, your satisfaction is the foundation of our mission. Our return policy is designed to ensure that you are satisfied with every piece of art you purchase from us.
Commitment to Artistic Integrity
If it does not match the official website, you will receive a full refund. We are committed to providing high-quality, authentic artworks.
Protection against Shipping Damage
If your artwork is damaged during shipping, you can choose a free replacement or a full refund. Although we take great care to protect the artwork in transit, we are always ready to promptly resolve any shipping-related damage.
Return Policy for Artworks with Custom Colors or Sizes
For artworks with custom colors or sizes, returns are not accepted after receiving the painting. Of course, we will take a photo or video to confirm it for you before shipping.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee to every customer.
Please note that return requests are subject to the following conditions:
It must not have been more than 30 days since you received the artwork.
Please note that the artwork must be in the same condition as it arrived and in appropriate packaging - preferably original packaging.Therefore, please be careful when unpacking the artwork you receive.
For artwork that arrives damaged, we ask for photos of the damage so that we can further understand what went wrong with our specific shipment.
*If packaging is inadequate, please do your best to pack it and be sure to take photos for insurance purposes.
Please note: You have 30 days from receipt of the artwork to request a return and an additional 14 days to complete the return.
Refund Exceptions
For returns based on personal preference rather than quality or accuracy, return shipping costs are at your expense. For items with no quality issues, we refund the item price, and insurance costs are non-refundable, please understand.
— Can I refuse my package if I change my mind?
If you need to cancel your order during shipment, please wait until you receive the package before requesting a return. Cross-border shipping involves complex procedures with customs and shipping carriers. If you intentionally refuse delivery or fail to pick up your package, please understand that we cannot process your return.
Please understand that no refund will be given if the package is not delivered and returned due to personal reasons. For example, personal reasons include incorrect address, no consignee, invalid contact information, customer refusal, or failure to collect the package on time.
Need further assistance?
Contact Us - We are here to ensure your satisfaction and resolve any issues or concerns.